Shipping and payment info/FAQ
Please read this info before emailing me with your question!
HOW MUCH DOES SHIPPING COST?
Shipping price depends on the weight of your order, if your order fits through the mailbox or not, if you want tracked or untracked shipping, etc. The easiest way to calculate this is to fill up your cart and start the checkout process: enter your address and choose your shipping option to find out the cost. You'll be able to cancel the order at this point if you decide you're too broke for that shit. Please note, if the shipping is expensive, it's not because I'm a dick...the postal service in the Netherlands decides these prices so it is out of my hands.
ALSO PLEASE NOTE: If you choose the shipping option "no tracking, use at own risk" then you can probably save a bunch of money - but it also means we cannot track your order. Please don't email me saying "where is my order" when you have chosen this option. If your order gets lost, which very occasionally happens, then it's because you have a shit postman lol. If you want secure shipping, you have to pay for tracking :)
DO YOU SHIP TO MY COUNTRY?
Eat Mielies ships worldwide! If my website tells you that your country is not available when you try to check out, email me (email@example.com) and I will add your country right away! (I have to add each country manually, so sometimes there might be one left off)
PLEASE CHECK YOUR ORDER ADDRESS!
I get so many orders to addresses with missing house number, post codes, etc. PLEASE double check your order address. If your order gets returned to me because of an incorrect address, you will be responsible for paying the shipping again.
HOW LONG DO CUSTOM PRODUCTS TAKE?
All information about the process of ordering your custom product is included on the page where you ordered it (underneath the photos). But here is a re-cap of useful info about how long they take:
Custom portraits take 1-2 weeks to be drawn.
Custom willy/vulva names take 1 week to be designed.
If you ordered an A4 print, I send it off to be printed and have to wait for it to arrive to me before I can send it on to you. I don't have any control over this, but it has usually arrives to me within 5-10 days.
If you ordered a custom mug, the mug takes 8 working days to be printed. My supplier is in the UK. They will then either send the mug directly to you, or first to me and then to you (for example, if there were more Mielies products in your order).
WHAT PAYMENT METHODS CAN I GIVE YOU ALLLLL MY MONEY WITH?
UM basically everything. Paypal, iDeal, Credit Card, Debit Card...
SOMETHING I WANT IS OUT OF STOCK :(
Follow me on social media (Instagram/Facebook) for updates. If you really want something that's not in stock anymore, send me an email (firstname.lastname@example.org) and shout I RLLY LOVE THE WILLY SOCKS CAN THEY COME BACK PLEASE - if I have decided to discontinue an item but there is enough interest, I might bring it back.
DO YOU SELL WHOLESALE?
YES! Email me for info/wholesale conditions (email@example.com). Please include information about your very cool store (such as website links and social media links).
Email me :) In general, please email rather than sending messages through Instagram - let's keep Instagram for the fun stuff. Also, email is much easier for me to keep track of your message so you'll get better service from me that way!